Terms & Condition

This website is operated by Vitaminspa®. Throughout the site, the terms "we", "us", and "our" refer to Vitaminspa®. We offer this website, including all information, products, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

All content on this website—including but not limited to text, graphics, logos, images, product visual designs, packaging, copy, trademarks (including Vitaminspa®, ECO-WOW®, Travel Wellness System™, and Good for You, and Those Around You™), and digital assets—is the exclusive property of Vitaminspa® and is protected by international copyright and trademark laws.
 

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of our website, product formulations, or design assets without express written permission from Vitaminspa®.

We take great pride in engineering high-performance personal care, travel essentials, and wellness products (including our Relax, Sleep, Glow, and ECO-WOW collections). However, individual skin types and bodily responses may vary.

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• Patch Testing: We recommend reviewing product ingredient lists and performing a patch test before full application, particularly for individuals with sensitive skin or known allergies.

• Medical Disclaimer: Our products and website content are intended for general wellness and lifestyle enrichment. They are not intended to diagnose, treat, cure, or prevent any medical skin condition or health ailment. Always consult a qualified physician or dermatologist for medical concerns.

• Accuracy: We make every effort to display product colors, descriptions, and packaging sizes accurately. However, minor variations in batch colors or packaging updates may occur.

• Order Acceptance: We reserve the right to refuse, limit, or cancel any order placed through our online store at our sole discretion (e.g., in cases of suspected fraud or inventory shortages).

• Pricing: All prices listed on the website are in the stated currency and are subject to change without prior notice. Applicable taxes and shipping fees will be calculated at checkout.

• Payment Processing: Payments are processed through secure third-party payment gateways. By submitting payment information, you represent and warrant that you are authorized to use the designated payment method.

Inquiries submitted through our Partnership, Hotel | Spa | Lounge, or B2B intake forms do not constitute a binding commercial agreement. Wholesale orders, hotel amenity supply contracts, and custom heritage collections (such as Nalin, Nusa, and Biru) are governed by separate, formal B2B commercial agreements provided upon review.

• All Sales Final: Due to hygiene, health, and personal safety standards required for skincare, hair care, and personal wellness products, all retail sales are final. We do not accept returns, refunds, or exchanges once an order has been processed and shipped.

• Shipping Timelines: Estimated delivery dates provided at checkout are approximations. Vitaminspa® is not liable for shipping delays caused by third-party logistics partners, postal services, or international customs processing.

• Damaged or Incorrect Items: If your order arrives damaged, defective, or incorrect upon delivery, please contact our support team within 7 days of receipt with your order number and clear photographic proof so we can arrange a replacement.

To the maximum extent permitted by law, Vitaminspa® shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from the use of (or inability to use) our website, temporary service disruptions, or the misuse of our products. Our total liability for any claim arising from a product purchase shall not exceed the actual purchase price paid for the item in question.

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time by posting updates directly to this page. Your continued use of or access to our website following the posting of any changes constitutes binding acceptance of those revisions.

For questions regarding these Terms & Conditions, please contact us at:

• Email: hello@iamvitaminspa.com

• "Contact Us" chatbox